Amazon AWS issue has been resolved. EMBER Ticket portal and email support is now fully operational. Please utilize the ticket portal for support requests. Thank you.
Posted Dec 08, 2021 - 07:15 EST
Identified
EMBER's support portal is still experiencing outages, along with our email support system, help@emberit.com. This is due to the larger AWS outage affecting services from Amazon, Disney+, Ring, Alexa, and others. Please use our phone for support. 866-EMBER-IT.
EMBER's partner, ConnectWise has confirmed they are experiencing an outage with our ticketing system. For now, please contact our support desk directly if you need assistance: 866-EMBER-IT. Updates to follow. Thank you.
Posted Dec 07, 2021 - 13:32 EST
This incident affected: Service Desk - Ticketing System.