All Systems Operational

About This Site

Please use this site to review the status of services provided by Ember IT as well as scheduled maintenance. Use the "Subscribe to updates" button above to be notified of system changes.

Uptime over the past 90 days. View historical uptime.
Reading Datacenter ? Operational
Valley Forge Datacenter ? Operational
Helpdesk - Ticketing System ? Operational
Helpdesk - Phone Support ? Operational
Barracuda - Reading Appliance ? Operational
Barracuda - Valley Forge Appliance ? Operational
Microsoft 365 Services Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021
365 Email Issues
Resolved - Microsoft has determined this issue to be resolved.
Jan 15, 08:57 EST
Update - Update from Microsoft:

Title: Users may be unable to access their Exchange Online mailbox

User Impact: Users attempting to access their mailbox using any connection method may experience failures.

More info: Users experiencing failure may see a timeout or Active Directory overload exception.

Current status: Our continued investigation into the root cause of impact found that recent adjustments to the impacted infrastructure, designed to improve communications between components of the service, caused authentication requests to stop entirely, resulting in impact. We have corrected these changes, and have confirmed that it has mitigated impact for all but a single section of the degraded infrastructure. We understand that the impact during this issue has been significant and we are restarting the remaining affected infrastructure in an effort to fully remediate impact.

Scope of impact: This issue impacts any user attempting to access their Exchange Online mailbox.

Start time: Friday, January 15, 2021, at 12:10 AM UTC

Root cause: Our Active Directory service was not properly authenticating users into their mailboxes as expected, causing impact.
Jan 14, 23:18 EST
Identified - Update from Microsoft:

Title: Users may be unable to access their Exchange Online mailbox

User Impact: Users attempting to access their mailbox using any connection method may experience failures.

More info: Users experiencing failure may see a timeout or Active Directory overload exception.

Current status: We've confirmed that a portion of Active Directory infrastructure isn't performing as expected, causing impact to the Exchange Online service. We're determining potential mitigation actions for this issue.

Scope of impact: This issue impacts any user attempting to access their Exchange Online mailbox.
Jan 14, 21:22 EST
Investigating - Microsoft is reporting widespread issues with Exchange Online (email). At this time Outlook may appear disconnected and emails may be delayed. We are waiting for further updates from Microsoft, which we expect in the next 60 minutes. Thank you.
Jan 14, 20:06 EST
Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

← Incident History Powered by Statuspage