Autotask has noted this issue has been resolved. Ticket emails are being delivered correctly and on time.
Posted Jun 11, 2018 - 20:08 EDT
Autotask, our system for tickets, has identified a problem sending emails. It appears our outbound emails are delayed. We apologize if our responses may have seemed delayed as a result. We expect the issue resolved shortly.
Matt @ Ember IT
Posted Jun 11, 2018 - 13:56 EDT
This incident affected: Helpdesk - Ticketing System.