Systems appear to be up and running at this time. Connectwise considers this resolved. Thank you for your patience. Please resume using help.emberit.com for your support needs.
-EMBER
Posted Nov 25, 2020 - 15:49 EST
Update
This outage has been tied back to a larger, global issue happening at Amazon AWS. Their East-US datacenter is experiencing issues affecting hundreds of different cloud-based systems. Please continue to use our email help@emberit.com for now.
Thank you.
-EMBER
Posted Nov 25, 2020 - 12:51 EST
Identified
We have confirmed that our partner, Connectwise, is experiencing an outage which is affecting our ticket portal. Please utilize the email help@emberit.com to create a ticket until this is resolved.
Thank you
-EMBER
Posted Nov 25, 2020 - 09:55 EST
This incident affected: Service Desk - Ticketing System.